Refund policy

1. REFUNDS AND RETURNS

If you would like to return a Rhuka product, you must contact our clinical support team within 90 days of delivery to request a return.

How to initiate your return:

  • Email: help@rhuka.com

  • Direct Message: @rhuka.co on Instagram

Please note: We do not process return requests via phone call or voice message to ensure all clinical inquiries are documented.

The Process:

  1. Shipment: Place the item in its original box or a secure mailer and send it.

  2. Processing: Once our warehouse receives and inspects your package, your refund will be processed within 1–2 business days.

  3. Posting: Depending on your financial institution, it may take up to 10 business days for the credit to appear on your original method of payment.

Important Conditions:

  • Standard Returns: For a full refund outside of our guarantee, items MUST be unopened with the clinical seal completely intact.

  • Proper Routing: Rhuka is not responsible for items sent to incorrect addresses without an authorized return slip.

  • Undelivered Shipments: If a package is returned as undeliverable, you may choose a full refund or a one-time complimentary reshipment.

Damaged or Defective Items: If your serum arrives with a broken seal, a leaking bottle, or structural damage to the packaging, contact us immediately. We will provide a free return label and issue a full refund or an immediate replacement once the damaged unit is received.

2. THE RHUKA 100% "LOVE-IT" GUARANTEE

We believe in the science behind Rhuka, and we want you to experience the results risk-free.

Our Subscription Promise: If you don’t notice a difference in your hair’s vitality or simply aren't satisfied with the experience, we will provide a full refund for one (1) opened bottle of Peptide Hair Growth Serum on your first subscription order.

  • Eligibility: This guarantee applies exclusively to your first subscription order to allow you to test the formula.

  • Limit: If your initial order contains multiple bottles, the guarantee covers one (1) opened unit. Any additional bottles must be returned unopened with the seal intact.

  • Timeline: You must contact us within 90 days of delivery to invoke this guarantee.

This policy applies to orders placed on rhuka.com and is subject to change as we evolve our clinical offerings.